Codleo

4x

INCREASE IN
AGENT'S PRODUCTIVITY

Products Used

  • Service Cloud
  • Digital Engagement

Our client is a pre-owned car web-based platform that aims to ease the entire process of buying / selling pre-used cars. They are a major player in the market and an expansion mode. They have their network spread across major towns & cities of India. Founded in 2015, they are headquartered in Gurgaon.

Challenges & Issues

  • Their existing CRM did not present a unified 360 view of their clients.
  • The existing CRM was rigid and did not provide scope for business process change.
  • No advanced analytic data was available for insights.
  • Existing CRM was not adoptable as it was not scalable and user friendly.

Our Solution & Work

  • Salesforce Service cloud CRM was implemented for call centre to manage every customer request in an effective way.
  • Omnichannel was established & business processes were automated with intelligent workflows.
  • All digital interactions were unified in one place and engaged with customers on their favourite channels.
  • Customer support was scaled up with AI powered chatbots and self-service tools.
  • Built end to end engagement to solve problems at lightning speed and more efficiently.

Marvel at the magic of Marketing Cloud

Discover how our client rejuvenated their business thanks to the many features & functions of the Salesforce marketing cloud. It’s no less than magical for sure.

Manufacturing Cloud moves mountains

Know how the manufacturing cloud helped our client streamline the stagnant processes that had been holding them back. Now the sky is the limit.

Non-profit cloud brings the smiles back

Our client brings cheer & smiles to the marginalised. Aiding them in the good work is the non-profit cloud and its many small wonders.